Returns, Refunds and Complaints Policy - Flower Delivery Limehouse
Fresh Flowers Guarantee in Limehouse
At Flower Delivery Limehouse, we are committed to delivering the very best blooms to every doorstep in the Limehouse area. As a trusted local florist, we take special care to ensure our arrangements reach households and businesses in prime condition. Our fresh flowers guarantee covers every order, assuring you receive only the finest and freshest flowers each time you choose us.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flower arrangement or any plant arrives damaged, wilted, or in unsatisfactory condition, please inform us as soon as possible. We ask that you notify us on the same day of delivery, or within 24 hours at the latest, to ensure a swift resolution. Providing clear photographs of the damage will help our team quickly review your case and process your claim.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from the time of delivery, provided they are cared for according to our care instructions. Our arrangements are hand-selected and crafted to last, but as with all fresh products, longevity may vary depending on the bloom variety and indoor conditions. Should you have any issues with the freshness of your flowers within this window, please reach out for assistance.
Refund and Replacement Options
Your trust matters to us, and we stand by the quality of every order. If your complaint is verified and the quality does not meet our freshness standard, you may choose between a full refund or a replacement arrangement at no extra cost. Replacement flowers will be delivered on the next available delivery slot.
Refunds are processed back to the original payment method and may take up to 5 working days to appear, depending on your bank or card provider. We will keep you informed throughout the process until the resolution is complete.
Complaints Process
Our customer support team is ready to resolve any concerns and make things right. If you have an issue with your flower delivery, product quality, or experience, please contact us with your order details and a description of the matter. We carefully review every case and aim to respond to all queries promptly, typically within one business day. Our goal is your complete satisfaction, and we are dedicated to finding fair and swift solutions for every Limehouse customer, whether you are a household or a business client.
Trusted Local Service Commitment
As your local Limehouse florist, we take pride in building long-lasting relationships with our community. Our pledge is to provide not only beautiful flowers, but also reliable and understanding service every step of the way. We value the trust you place in us and look forward to serving Limehouse and its neighbouring areas for all your floral needs.
Thank you for choosing Flower Delivery Limehouse – where quality and satisfaction always come first.
