Flower Delivery Limehouse | Terms & Conditions for Online Orders

Introduction

These Terms & Conditions govern the use of our online flower delivery service for Limehouse and the surrounding areas. By placing an order through our website, you agree to be bound by these terms. Please read them carefully before ordering, as they detail the rights and obligations between Flower Delivery Limehouse and you, the customer.

Eligibility and Application

Our online flower delivery services are available to customers in Limehouse and adjacent locales. You must be at least 18 years old to place an order. By placing an order, you warrant that you meet all relevant eligibility requirements and that the information provided is accurate and complete.

How to Place an Order

To purchase flowers or related products via our online platform, please follow the order procedure outlined below:

• Browse our latest collections and select the desired items, along with the preferred delivery date and recipient details.
• Add chosen products to your shopping basket and proceed to checkout.
• Review your order summary, including delivery address and contact details to ensure accuracy.
• Agree to these Terms & Conditions and any applicable Privacy Policy.
• Submit payment using one of the accepted online payment methods.

Upon placing your order, you will receive an on-screen confirmation and a further confirmation message with your unique order reference number for tracking purposes. Please note: this confirmation acknowledges receipt of your order but does not constitute a binding contract. The contract is formed only when we dispatch your order.

Product Information and Availability

We strive to ensure all descriptions, images, and prices for the flowers and products displayed online are accurate and up to date at the time of order. However, as flowers are seasonal products, availability may sometimes dictate substitutions. Where an item is unavailable, we will use flowers and foliage of similar value, quality, and style to maintain your selection’s overall character. We reserve the right to do so without notice but will endeavor to inform you in advance whenever possible.

Pricing and Payments

All prices listed on our website are in British Pounds Sterling (£) and include VAT at the prevailing rate unless otherwise stated. Payment for your chosen flower delivery must be made in full at the time of placing your online order. We accept a range of secure payment methods, such as major credit and debit cards, and select digital wallets.

Orders are only confirmed once payment is successfully processed. If there are issues with your payment, your order will not be accepted, and you will be contacted to resolve any outstanding issues.

Delivery Policy

Our online flower delivery covers Limehouse and adjacent areas. During checkout, you must ensure the correct recipient name, address, and contact details. We are not responsible for failed or delayed deliveries due to incorrect or incomplete information provided by you. A delivery is considered completed when delivered to the doorstep or an alternative safe location as instructed. If no one is present to accept the delivery, the driver will act in accordance with your delivery instructions or leave a card with further guidance.

Delivery timelines provided are approximate. While we always strive to meet selected delivery dates and times, we are not liable for delays caused by events outside our control, including adverse weather conditions, traffic disruptions, or force majeure.

Cancellations and Amendments

You may cancel or amend your order for flower delivery in Limehouse up until the point at which your order has been processed for dispatch. To cancel or adjust your order, please contact us as soon as possible quoting your unique order reference number. After the product has been dispatched, we regret that orders cannot be cancelled or amended due to the perishable nature of the goods.

In the unlikely event that you receive a product which is unsatisfactory or damaged, please inform us within 24 hours of delivery. We may request photographic evidence to process your complaint. Where applicable, refunds or replacements will be provided at our discretion in accordance with your statutory rights.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, if the flowers you receive are not of satisfactory quality, or are incorrect, you are entitled to a replacement or a refund as per our commitment to customer satisfaction. Please notify us of any problems within 24 hours. All refunds, where eligible, will be processed using the original payment method and may take several business days to appear in your account.

Customer Obligations

By placing an order, you confirm that:

• You are at least 18 years old and legally capable of entering into binding contracts.
• All information provided during order placement is accurate and complete.
• You will not use our services for any unlawful purposes.
• You understand that flowers are perishable and must be properly cared for upon delivery for maximum freshness.

Intellectual Property

All content, branding, and imagery on our website, including but not limited to text, graphics, logos, and product photos, remain the property of Flower Delivery Limehouse or our licensors. Reproduction, copying, or use of any material without prior consent is prohibited.

Liability

Our liability to you in connection with any order will not exceed the total price charged for the specific items in question. We do not accept responsibility for any loss of profits, revenue, data, or any consequential or indirect loss or damage arising out of or in connection with the use or performance of the online flower delivery service in Limehouse. Our liability does not limit or exclude liability for personal injury resulting from negligence, or any other liability which may not be limited or excluded under applicable law.

We take all reasonable care in providing our services, however we are not liable for:

• Delays or failures caused by events beyond our reasonable control.
• Variations in colour, appearance or size of flowers due to natural differences.
• Damage or deterioration of flowers due to improper handling after delivery.

Force Majeure

We will not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control. These include, but are not limited to, acts of God, riots, war, fire, flood, storm, strikes, or breakdown of communication networks.

Privacy and Data Protection

Your privacy is important to us. We process your personal data strictly in accordance with applicable UK data protection law. Details about how we collect and use personal data can be found in our Privacy Policy, which you should read in conjunction with these terms.

Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time to reflect changes in law, market conditions, or our business operations. Updated terms become effective immediately upon posting on our website. Continued use of our online flower delivery service indicates acceptance of any revisions. We recommend you revisit these terms before placing future orders.

Governing Law & Jurisdiction

These Terms & Conditions and any disputes or claims relating to them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes arising out of, or in connection with, these terms or the use of our online flower delivery services in Limehouse.

Severance

If any provision of these Terms & Conditions is found by any court or tribunal of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision will be severed from the remaining terms, which will remain valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flower Delivery Limehouse regarding orders placed through our online flower delivery platform. They supersede and extinguish all previous agreements or understandings, whether written or oral, relating to the subject matter contained herein.

Contact and Customer Support

If you have questions regarding these Terms & Conditions, a placed order, or require assistance with our flower delivery in Limehouse or nearby areas, please refer to the contact information provided on our website. We appreciate your feedback and strive to provide exceptional service to each customer in Limehouse and surrounding communities.

Note: These Terms & Conditions apply to all customers placing orders for flower delivery in Limehouse and the surrounding areas through our online platform.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Limehouse, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Limehouse.

For assistance with orders, returns or account queries, please fill out the Contact Us form.